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Refund & Cancellation Policy | Yatri India

At Yatri India, we aim to make your travel planning as seamless and enjoyable as possible. However, we understand that unexpected changes can occur. Our cancellation and refund framework is designed to be clear, transparent, and fair to all our travelers.

1. General Terms & Conditions

Written Requests Only: All cancellation requests must be submitted in writing via email to our official customer support address (support@yatriindia.com) or processed directly through your account portal on our website. Verbal or phone cancellations will not be considered.
Processing Timeline: Eligible refunds will be processed and initiated within 7 to 10 business days from the date the written cancellation request is approved. The amount will be credited back to the original method of payment.
Non-Refundable Fees: Convenience fees, payment gateway charges, booking processing fees, and special non-refundable permits/entry tickets are strictly non-refundable under all circumstances.

2. Tour Packages & Holiday Itineraries

For customized holiday packages, group tours, or fixed departure itineraries booked through Yatri India, cancellation charges are structured based on the timeline of your notification prior to the departure date:

30 Days or More before Departure: 10% of the total tour cost (or the mandatory advance booking deposit, whichever is higher) will be retained as a processing fee.
15 to 29 Days before Departure: 25% of the total tour cost will be retained.
7 to 14 Days before Departure: 50% of the total tour cost will be retained.
Less than 7 Days / No-Show: 100% of the total tour cost will be retained. No refunds will be provided.

3. Hotel Accommodations

Cancellations for standalone hotel bookings are governed by the specific rules and penalty structures of the individual partner hotel:

Free Cancellation Window: Many properties offer free cancellation up to a specified deadline (detailed during your checkout process). Canceling within this window qualifies you for a full refund minus payment gateway charges.
Late Cancellations & No-Shows: If you cancel after the property's deadline or fail to arrive on the check-in date, the hotel’s penalty policy will apply, which typically equates to a minimum of a one-night charge up to the full booking amount.

4. Cab & Transportation Services

For standalone car rentals, local sightseeing cabs, or outstation transfers booked with Yatri India:

More than 24 hours before pickup: Full refund, minus a nominal 5% administrative fee.
Less than 24 hours before pickup / Driver dispatched: A cancellation charge equivalent to 50% of the total trip fare or the first day's rental will apply.
No-Show: If the traveler fails to report at the designated pickup location within 30 minutes of the scheduled time without prior notice, it is classified as a No-Show, and no refund will be issued.

5. Force Majeure & Unforeseen Events

Yatri India will not be held liable or responsible for any failure to provide services, cancellations, or delays caused by Force Majeure events beyond our reasonable control. These include, but are not limited to:

Natural disasters (e.g., floods, earthquakes, landslides, severe storms)
Government actions, sudden lockdowns, curfews, or border restrictions
Civil unrest, riots, strikes, or localized transport blockades
Epidemics, pandemics, or public health emergencies

In such rare scenarios, we will work closely with our vendors, hoteliers, and transport partners to assist you in securing service credits or rescheduling your travel, strictly subject to the third-party providers' policies.

Need assistance with a cancellation?

Contact our support team at support@yatriindia.com or call us at [Insert Phone Number] along with your unique Booking ID.

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Refund & Cancellations